So I was directed here by my Support Ticket not even sure if that’s good advice from support as I can’t see developers helping with this one…
Today I moved my ICP tokens successfully from coinbase to my NNS app after creating my identity.
I went to Neurons > Stake Neuron > Typed my amount (2.5). After about 20 mins of the timer rolling around it crashed out.
I checked my ICP main account and I can see a transaction with my staked tokens sent to the staking address. But if I return to Neurons tab, it only gives me the options to “Stake Neurons” again! No Neuron ID or locked timer options, nothing.
Would anyone have some ideas on whats gone wrong here?
I’m sorry that you’re facing this issue, and it’s a high priority for us. The Zurich team was able to reproduce the issue and has proposed a fix for it. I’ll work internally to make sure that your situation is elevated to the right people
A few users have reported issues when trying to stake neurons. We have identified the problem and we are working on a mitigation. No action is required on your end and will be resolved as soon as possible.
My original comment (below) is no longer applicable.
If you have this issue, DM me with your main address for the wallet (on the homescreen, not the “principal”). Your neurons aren’t lost yet, and like DMD said, we have a stopgap until we get the bug fixed in production
I’m not sure if this is related, if I use Safari on iPhone, my page just refreshes of refreshes refreshes and refreshes. If I open it up in incognito mode, it works fine but I have to sign in again.
IMPORTANT: No funds are lost as all transactions are immutably recorded in the ledger!
We understand the problem and we are working on a mitigation. All users who have attempted to stake neurons will either have the transaction reimbursed or their neuron staked.
No further action is required on your part. We are actively working on a resolution to this issue.
Update: My grey screen issue seems to be resolved. The Neuron screen is now working and I can see my staked ICP dissolving as expected.
I’m having this same issue. I staked ICP last night and had full functionality of the NNS app, but this morning the Neurons page is greyed out exactly like this photo. The rest of the app works. This problem occurs on my iPhone and iPad. I have closed all apps on my iPhone and rebooted, but those activities did not resolve the issue. I’ll be eagerly following to learn when the problem is known to the development team and when a solution will be implemented. At the moment I am confident this is just a glitch in the app and my neurons are safe and voting, but not being able to see this page or find help is starting to make me nervous. I’m super excited about IC and Dfinity. Thanks for posting this photo/issue.
Have anybody heared any news on this issue? No update for days on https://status.internetcomputer.org/ despite them writing that they have identified the issue and just need to coordinate resources internally. Community being downprioritized?
