Why I can't register an Internet Identity?

I have tried to use edge on windows 10, chrome on adriod phone,to register an internet identity
but can’t success, got the error blow:

when i register on windows 10, it request me to Insert my authenticate key to USB,but I don’t have authenticate key!

then I tried on my phone, use biometrics authenticate, but still can’t work,

and the Error details is “An unknown error occurred while talking to the creadential manager”

I wanna know what’s wrong with this?

I have the same issue - is the service down?