Hello everyone. I apologize right away, I’m writing through a translator.
I had this problem today. When I linked a new device (phone), a code was displayed from the main device, but I couldn’t enter it on the phone; when I pressed the update button, it gave an error. And on the main device (laptop) the following message appeared: “ Unknown Internet Identity
Failed to find Internet Identity 1424316. Please check your Internet Identity and try again".
Before this, I logged into my wallet without problems using this ID.
Could you please tell us the make and model of the device you were using (including browser versions).
Could you also please clarify what you mean by:
but I couldn’t enter it on the phone
Also, you seem to only have a recovery phrase attached to that identity number. Please use the recovery flow to add a new Passkey:
- got to https://identity.ic0.app
- More options / Use existing
- Lost access
- Use recovery phrase
Please let me know if you need more assistance. Thanks!
Hello, I used an old Acer 4930 laptop to log in and wanted to give permission to my Infinix Note 30 phone. Chrome browser((Version 120.0.6099.110 (Official build), (64 bit)). I didn’t have a recovery phrase, I used the ledger hardware wallet key to log in. With this action, the operation froze a little.
I think I understand what the problem is. I removed an old phone that was no longer working from the allowed devices, and I think when the system froze, the permission for the laptop was removed.Now more than one device is not attached to this identifier.
Thanks for the help, I don’t think there’s anything I can do here.