Hey folks,
Thank you for your patience and for your community engagement. As a reminder, this is a developer forum, so please avoid token speculation. Our teams are working on pushing updates to tooling and documentation and we appreciate your patience.
I will try to collate general questions and provide feedback to common questions.
Useful links:
Issue:
“I was hoping there would be hardware wallet support as I’m really not keen on entering my seed anywhere online, or handing it over to any trusted third party.”
Comment: We are working hard on hardware wallet support and it is a high priority for our team. Unfortunately for hardware wallet support is still under development and review processes. The safety and security of your private key is your responsibility and there is no substitute for planning ahead, bringing the right equipment, having the right skills, and using good judgment. We strongly recommend you proceed using an air-gapped computer to reduce the risk of having your private key compromised.
Issue: sqlalchemy.exc.IntegrityError: (psycopg2.errors.NotNullViolation) null value in column “token_holder_id” violates not-null constrain
t when submitting KYC documents.
Comment: This was a bug in the KYC workflow and has been hot fixed by the team. If you are still encountering this issue please open a support ticket.
Issue:
I can also confirm that there is no email confirmation. Will we be notified by email when the KYC is complete? And how long can we expect this to take?
Comment: We have updated KYC workflow to email automated updates. Previously, we took a “no news is good news” approach, but folks found this confusing.
Issue:
If I try to disburse I get a “Neuron XXXXX is not kyc verified.
Comment: The updates to the Foundation Ledger may take up to one business day. If you are still encountering this issue after 24 hours of being KYC approved please open a support ticket.
Issue: version ‘GLIBC_2.29’ not found
Comment: Please upgrade to the latest version of Ubuntu 20.04
Issue: Invalid character ‘x’ at position 1 error.
Comment: The documentation at this step was incorrect and has been updated now.
Issue: record { error_message = ""; error_type = 6 : int32 }
Comment: The error codes for the governance canister are documented in the ic_nns_governance code here. Hopefully this can provide hints when interacting with the governance canisters.