I have 13 neurons with the same number of ICPs each created in one day inside of one identity. For 3 months all 13 behaved the same. But the last 4th month produced lesser amount of rewards in one of them.
I am puzzled by this discrepancy.
…
That was just the beginning of this thread! As it turned out is has become more about absolute absence of concerns for safety of the members at his forum. So, read on!!!
I have received a message from Sandeep1 to my mailbox with suggestion to contact Dfinity Support to speak with live agent with a link. I had a somewhat strange conversation with an agent who told me that there was a problem with my wallet because it was flagged as a dormant without a reason and I have to manually reset my wallet and started asking a lot of strange questions, like what is $ value of my wallet? In the middle of the conversation he just disappear, meaning stopped answering.
Could it be a nefarious play of sort?
I received a second message to my postbox from a different person with a link to Support.
I have made a second attempt to contact a live agent to solve the problem.
After he tried to persuade me that: “Our system shows that you have an expected yield you are supposed to get normally.”
I objected: “How come that 12 neurons of the same size are getting 42.06 and one only 37.79? Where is the logic of it? Why the previous 3 months there was no such difference?”
It caused him to admit finally: “It is an error marked by our system. I’m running a scan now.”
Next he wrote: “Okay Great. We can only send you the difference as a new deposit
But it has to be sent to another wallet that you own.”
Then he added: “You have to make a new deposit of ICP to your wallet. We will use the transaction hash to return your difference.”
I asked: “Are you saying that I have to go to the Couibase and to buy some ICP?”
He answered: " Yes, You have to buy from coinbase between 125 - 500 ICP."
I replied: “Your system is making an error but I have to buy iCP? Why don’t you just make transfer of the amount caused by the error to my Ledger. I think it makes sense.”
He answered: “Yes, It makes more sense this way. But the system has also marked out the only solution and the ICP will be in your wallet. We only need the transaction hash to correct the wrongs.”
I wrote: “To my understanding I can stake even 1 ICP. Why do you demand it to be between 125 - 500?”
His answer: “That is the threshold.”
My reply: “The threshold for what? OK. Unfortunately I do not have extra money to buy those ICP right now. What are we going do in this case?”
He answered: " It’s important that you purchase so we can complete the process that we started already."
I objected: “I cannot just make up extra money right now. I am not a magician. Am I to expect to same problem next month? With getting different rewards to the same size neurons?”
His reply: “Yes, the problem will persist.”
My reply: "Ok. Please, formulate what kind of error has caused the problem and offered by you solution in organized form and I will go to the forum and ask suggestions from more experienced users. At this point it looks like something fishy to me.Thanks.
Are we still connected?"
After that there was no answer!!!
It seems that it is the normal way here to deal with customers.
Could somebody suggest how this error of the system could be amended, please?
Please reassure me that you did not send any ICP, right?!?!
There is no live agent; that was a scam attempt!
PS: I don’t know the answer to your original question but, forwarded it to the support team.
I have not sent any ICP because I do not have any. But I gave them my password phrase for my internet identity and then to my Ledger with which I control my staked ICPs.
That’s not good, I don’t want to overreact but I would bet they will try to take control and transfer the ICP themselves.
You should regain full control.
[Admin edited by @Severin: censored the links so that nobody falls for the scam]
My ICPs are staked for 8 years.
I have received 2-nd message to my postbox from DevJerry:
"
Our team has opened a ticket for you based on your question. You need to speak with The DFINITY LIVE SUPPORT CHAT AGENT to get answers
Chat with a LIVE CHAT AGENT using ticket ID TM913
You can reach our support team via DFINITY SUPPORT"
And this time the interface is a bit different and the addres is different
https://livesupport.fesd.online/ The previous was https://livesupportchat.app/dfinity/
…
Actually I am right now in conversation with https://XXXXXX.XXX
Not part of the support team but, I would suggest that you sign-in in Internet Identity and remove all Passkeys that seem suspicious (in case they created one) and also create a new recovery phrase.
Since you give them your password phrase they can use your identity. So sure, if you don’t have ICP and solely a locked neuron for 8 years, they cannot cash it now but, someday…
That’s a scam too. There is NO live agent.
Where should I look for those “suspicious Passkeys”, please?
And how to “create a new recovery phrase”?
If you sign-in in Internet Identity: https://identity.ic0.app/
For support references and contact the support, you can visit https://support.dfinity.org
OK, I got it. Thanks a lot.
As displayed in the 2nd screenshot of my previous post.
Sign-in in Internet Identity → Recovery Phrase → Reset
Note that I don’t know what to do about your Ledger. Just jumped in the thread to quickly help but, here it’s not my speciality.
Somehow I am not getting to the place with any reset or lock options.
Weird, I literally took the screenshot from one of my demo account in https://identity.ic0.app/.
Where you able to sign-in in Internet Identity?
Yes, I am able to sign.
Can you send me a screenshot per PM of what you have on your screen in Internet Identity?
I have done it right now.
