Hello everyone, my ICP pledge cannot be logged in after a month of normal use of NNS, and my mnemonic is invalid. It is well known that the mnemonic and the identity anchor come together when creating an identity, I recorded them with my camera, and I recovered an account once using the mnemonic and the identity anchor. So I can guarantee that my mnemonic and identity anchor is correct, but when I logged in to my account again last Friday it showed me the wrong identity anchor, and THEN I used my mnemonic to recover it, it showed me the invalid mnemonic. I think this is a system bug. Please help me, thank you.
Hi there,
I just saw this and your message on Reddit: https://www.reddit.com/r/dfinity/comments/p8ipr6/mnemonic_word_failure/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
I myself cannot help, but know that I have escalated to the support team to see if there is any troubleshooting they can help with.
Quite frankly, since itâs late friday PST and very early Saturday morning Zurich time, I think it may take a few while to reply, but know they will reply.
Thank you for your answer. I submitted the official support the day before yesterday, but they still think I canât operate it. When I said it might be a system bug, they didnât reply to me again.
Is there any update on this? For those of us on relying on cold storage of mnemonic words, do we need to retest the recovery mechanisms?
1 Like
No, there is no progress at present, I need your help, thank you
No, there is no progress at present, I need your help, thank you
ĺ¨ 2021-08-23 01:28:20ďźâmilind via Internet Computer Developer Forumâ dfn@discoursemail.com ĺéďź
I am having the same issue and I wrote everything perfectly checked meticulously 4 times and most importantly, it worked before. I have a lot of money for me. I even have photos of the sums before just seeing zeros.
I donât understand even why there is not Face ID memory and I have to enter in seedphrase to use it. Why not use internet computer ID.
If you know who can help please forward me to them also. Thanks
Hi,
Internet Identity can use passkeys which are enabled with biometrics (e.g. Face ID if your phone supports it). Did you ever log in your identity with a passkey? How were you doing it before you had to recover with the seed phrase?
Internet Identity remembers the identity numbers used per browser. Therefore, if you see a different identity, it must be because it was used at some point, but that is nothing bad. You can then log in with a different identity by clicking in the âMore Optionsâ.
Does that help?
1 Like
I am going to be long and tailed so that those being generous with their support can have a clearer picture.
The confusion came when I needed somewhere to swap. I tried long swap and the slippage was even up to 100% on some coins.
I went to ICPSwap. I did log in with my original identity. I have two, I donât know why. (Story why I have two: I went to log in one time and must have selected a new identity because honestly for new people the ICP website could be a lot clearer. I honestly think this is ICPs downfall. The developers seem to have not made user friendliness a priority. Something simple like: â login with your internet IDâ on the internet computer main site would be logical. Somehow I entered the âcreateâ path and just went through with it. This was when I was brand new).
So, I chose ICP swap from the app list in the main internet computer site. It seemed to be the highest rated, but the lighthouse one although more technical and simple was more reliable) My Face ID is always how I log on. Once in ICPswap, I was able to initially buy crypto, but on numerous occasions from the beginning it was like I had to âhuntâ for any balances. My only way to find them seemed to be to remember the ones I bought and use the drop down in swap. I knew I did not want to leave my money on a platform like this as it seemed disorganized and just not logical. People should be able to easily see their coins and easily see the path to send them to an external wallet. User friendliness is ICPs weakest area. They need to do consumer-research as they suck at predicting what is logical to non-developers.
My coins showed a zero balance everywhere except in the drop down menus before they vanished for good. Never anything in find my tokens even though swaps were completed.
I wanted a wallet that I could connect directly since the main ID seems to only show and store ICP. My wallet OISY was not on the list. I sent small balances from OISY wallet and ICPswap to the main internet computer platform that shows ICP tokens and could not locate the tokens J just on my internet computer ID. Only the ICP tokens appeared. So, a secondary wallet is a must. What better choice than one from the drop down menu of options. I regretfully chose ICP wallet which does not use Face ID. If you just go to the wallet interface separately it wants your seedphrase. Yet, seedphrase and password entered about 6 different times and perfectly was rejected.
I checked it over many times. I even reviewed the words on the word list options. Remember that I entered them in to set up the wallet! The test to confirm I did it properly in wallet set up was to re-enter all the seedphrase which was super long, and my password. It worked. I was able to get tokens, and for a time would see them but within 12hrs everything would be gone without a trace.
If I log in with the internet identity, either one, it works with Face ID, but the balances are zero, which might make sense because I added the non ICP tokens to the ICPswap wallet. I searched the site for hours. I have no access.
My only external wallet for IVP tokens shows no transactions from ICPswap, so o did not send them there âaccidentallyâ. I never had the chance. Actually, I never even found how you get them off. I was going to swap them all into ICP and transfer them out, but it rejected my swaps and I have phots of this.
This feels like a HUGE glitch, especially since I was seeing zero balances here and there right from the start but finding them later with a half an hour of effort only in drop down. One time I saw them in a token list you get by clicking on a folder like image, but next time o went there nothing was to be found. Keep in kind I have no access through the wallet option due to seed phrase barrier and no faceID option.
my internet ID I have and they work with Face ID, but I had the other wallet as they didnât seem to store tokens as I explained:
The main issue would be to get access to a âwalletâ of ICPswap. I am mot the first poster who has had issues with seedphrase rejection and one poster linked it to Apple, but I only have Apple devices. Do I buy other computer just to see if I can get money off?
This ICPswap site is problematic for so many reasons. After I swapped them I wanted them off the site, but they havenât made that obvious how to do that like every other crypto project in existence.
I hear general PRO-ICO people raving about this project, yet it doesnât make sense. How did they not get irritated with the glitchiness and bad organization.
I would never recommend ICPswap to anyone and without these core utilities of SWAP in ICP, that leaves me feeling like I know why ICP is not blowing up in value. The tokens are mostly available in ICP swaps only. This is a disfavour to all developers in ICP who count on people being able to âeasilyâ support their projects.
At least I have a photograph of the crypto in the drop down menus to prove it was there since there is a terrible âhistory recordâ and one swap where it rejected the CHAT/ICP pair which should be one of the most liquid parings. Slippage would have been about ten percent. Now I wish I took the loss because itâs all gone.
Iâm sorry to hear about your bad experience in the ICP ecosystem.
I have a few follow up questions to help me understand the problem:
the ICP website could be a lot clearer
What do you consider the ICP website to be?
People should be able to easily see their coins and easily see the path to send them to an external wallet.
There is a new standard that allows for dapps to connect to wallets now. I hope this will help with this pain point. An example is KongSwap
My coins showed a zero balance everywhere except in the drop down menus before they vanished for good.
Is this the balance in ICP Swap where you initially bought them? Where would you expect to see it otherwise?
I sent small balances from OISY wallet and ICPswap to the main internet computer platform that shows ICP tokens
What is the âmain internet computer platformâ here? Is it https://nns.ic0.app/?
Which tokens did you send there?
I regretfully chose ICP wallet which does not use Face ID
What is the âICP walletâ here? Is it https://nns.ic0.app/?
If you just go to the wallet interface separately it wants your seedphrase.
This is not correct. Which wallet wants your seedphrase? Can you share the link here?
If I log in with the internet identity, either one, it works with Face ID, but the balances are zero,
Where do you log in? Is it https://identity.ic0.app/? Where do you see the balances?
My only external wallet for IVP tokens shows no transactions from ICPswap
What is your âexternal walletâ?
This feels like a HUGE glitch, especially since I was seeing zero balances here and there
Where were you seeing zero balances? In which website?
my internet ID I have and they work with Face ID, but I had the other wallet as they didnât seem to store tokens
Which is the âother walletâ here?
I would recommend that you contact the ICP Swap directly (use the Contact button on the top right) because they donât follow this forum. They might be able to help you with your bad experience in their site and maybe help you find your tokens.
Finally and more important: could you define which specific problem you have right now?
- Did you lose tokes in ICP Swap?
- Canât you log in ICP Swap with Internet Identity?
- Something else?
I understand your frustation and agree that many projects are too technical and could do with some user research.
Thanks!
1 Like
Dear Sir/Madam, @Helpmeplease,
I have responded to your question in another post. Please take a look. Thank you for your feedback, and I wish you a wonderful day!
1 Like