After creating my NNS account yesterday, I chose my phone as my device for the passkey. It worked on the initial login. I proceeded to move my ICP from wallet into my NNS account for staking.
However, while exploring the site as a first-time user, my session abruptly “timed out” and closed. Ever since, I have not been able to log back into my account where I now have all of my ICPs.
When I try to connect, my phone is initiated but it doesn’t connect. After some wait, it would say “Device couldn’t connect” (screenshot attached). I have only my identity ID, no pass phrase, so unable to reset.
I created another passkey just to test whether the issue is permanent and whether it would resolve the issue, but to no avail.
I need help badly if anyone can guide or assist with a solution or workaround for my issue, please. I have attached the error messages.
Thanks in advance.
FYI - I am using a Samsung Android device