Can't Access my internet Identity

General
1

First I was using my Passkey and i had the following message popping up "

“Something went wrong during authentication. The authenticating service was notified, and you may close this page.”"

I started reading about the issue and it was a known one. I got very frustrated, because I have money in this account using ICP swap wallet. So i tried different things even i tried my recovery phrase which I am sure that I have written down correctly, but I kept getting “There is no associated recovery phrase with this account” which is absolute bullshit, because i know that it popped when creating the account and i wrote it down.

Then in anger i deleted my Passkey and tried to set a new one and soon i realized i did a huge mistake, because i have accessed my Identity on different device just this one.

However i then tried to create a new identity and i am getting " Operation canceled : The interaction with your security device was canceled or timed out. Please try again."

So the more I try the more I understand that obviously the whole system doesn’t work properly and now I have lost access to the Identity, I have lost access to my money and I don’t know if anything can be done to recover from the mistake i made by delete and trying to set a new PassKey.

So anyone from support, please assist I know i made a mistake, but the issue also lies from the system as well. I know my identity number, i have my phrase, please provide me with a solution, i want to access my Identity!

Thank you!

2

I meant to say that i haven’t* accessed my identity from a different device.

3

did you put your account number in front of the 12 word seed?
(that was once my error)

4

Yes, i did put it, but also my recovery phrase is 24 words.

6

Hi!

Sorry to hear that. A few questions to help us understand the situation and help you:

  • What’s the error message that you get when trying to recover with the recovery phrase?
  • How did you delete your passkey? Do you mean from your computer? What computer or device are you using and how did you delete you passkey?
  • Can you send me your identity number in a private message? I’ll look into the recent activity and see if there is anything weird.

Thanks and I hope we can resolve this problem.

7

The error i get for the recovery phrase is “Could not use recovery phrase: No recovery phrase: there is no recovery phrase associated with this identity. Cancel and recover another way.”

I delete my passkey from the phone thinking that i can set a new one because maybe the old one is bugged, but soon realized that this is not possible.

8

Could you please tell me how can i PM you in here i cant seem to find the option. Thank you for the assistance!

9

I sent you a message. Try replying to it.

10

so how did it end?

Post must be at least 20 characters

11

The identity is lost.

12

sad to hear that. but is a lot at stake? to try fiddeling around with your written down seed? changing 1 word at the time?

if you wrote it down, i asume you made somewhere just 1 error, no?