All user assets remain secure. The canister, which handles ownership data, accurately reflects who owns what. Only you can manage your assets.
The current issue stems from our indexer, a system that processes canister events to display information on our frontend. This is necessary because, with a large number of canisters, directly querying them for ownership data can overload boundary nodes, leading to temporary access restrictions. To avoid this, we use an aggregation method to track NFT ownership.
Unfortunately, this aggregation system is not functioning properly right now. This is why your NFTs may not appear correctly in your wallet on Bioniq. Rest assured, this is purely an indexer and API issue—not a problem with the canister or your ownership. Your assets are unaffected.
We’re actively working on a solution, with a developer focused on resolving this. I expect to have more progress to share within the next week or so.
Please feel free to reach out with any questions or concerns!