ICP Swap - Very Poor User Experience - Me Only?

Developers Programs & Applications
1

Hi there.

I’ve been using ICP Swap for a while, but many operations there get “stuck” very often:

  1. Swapping tokens usually get stuck at step 2, or 3:
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After that I usually refresh to see that the tokens are “lost”. Tooke me some time to understand where I need to go and recover my tokens. If try to redo the swap it usually stucks again…
2. Adding removing liquidity gets stuck also. I need to click on the “Missing Tokens…” link at the bottom of the screen to recover my tokens
3. The site is a bit slow and not responsive almost always

I think 1 & 2 should be fixed ASAP, I don’t have whole day to do a few swaps that are supposed to happen in seconds, these are major prod issues that we’re having here…

Sometime when I try to withdraw stuck tokens I get an error, very bad experience, who is QA, who’s managing this as a product?

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It’s a very nice project, I like it and have tokens, but UX is awful compared to DEXes build on Solana, Sui and other layer ones…

2

Same here, I get about a 30% success rate for a transaction using the Plug wallet. I just have to keep disconnecting and reconnecting until it works. Tried Brave and Firefox on Windows.

2 Likes
3

@aminkov @aminkov Hi sirs!

Thank you so much for your feedback, and so sorry for the inconvenience!

The issue arises because the Plug wallet requires a password re-entry after a certain period to reconnect, but it does not have an auto-disconnect feature like Internet Identity (we have confirmed this with the Plug wallet team but have yet to receive a response). Therefore, when your Plug wallet requires reactivation with a password, ICPSwap does not automatically regain authorization, leading to the createActor error. To resolve this, only try reconnecting your wallet to regain authorization.

Our dev team is actively communicating with the Plug wallet team to address this issue, and I will keep you updated on any progress!

In the meantime, you can use other options such as Internet Identity, ICPSwap wallet, or NFID. The updated version of Stoic wallet will also restore support within 1-2 days. They do not have createActor error issues.

The ICPSwap team is always dedicated to enhancing the product experience, and we sincerely appreciate your support and feedback!

2 Likes
4

Thanks, @ICPSwap for the quick reply and suggestions. This can help me with the error that I get when I try to recover stuck funds.

Any suggestions/fixes for point 1 and 2? Are these also because of Plug wallet?

Thanks!

5

Please take a look at this, sir. I’m very sorry for the inconvenience and the team have been working on resolving the issue:

All ICPSwap DApps and swap pool canisters are located on the lhg73 subnet (lhg73-sax6z-2zank-6oer2-575lz-zgbxx-ptudx-5korm-fy7we-kh4hl-pqe).

1 Like