Lost my tokens on ICPSwap

I tried to swap from ICP to DCD. It failed on one of the steps and now the tokens have gone missing all together, but it says the transactions was completed? Please help, there is nothing in reclaim.

@ICPSwap Could you please let me know how I can recover my tokens?

Hello @wesley369

Are you still experiencing issues

Hello @wesley369

Do you still need help?

Yes I still need help

@wesley369
look out for scams…like Smarty999

Can someone please help :frowning:

I fixed it thanks!!!

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There are some tools which can help you find and reclaim lost tokens

Check out this, and if you fuddle w the ui you can find a place to plop ur id and then it will show you all reclaimable tokens. It takes a very long time because it manually searches all the swap canisters.

Good luck!

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Thank you, Henry @Henry_Suso , for helping with the reply.

Hello Wesley, @wesley369

When your transaction fails, you can select the failed trading pair again, such as DCD/ICP. The token balance will be displayed in your pool balance, you can swap again (this time without needing to deposit, which will speed up the swap process). Of course, you can also withdraw your tokens at any time.

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I’ve used Plug Wallet for Swap. ICP/DCD on icpswap. It was successful but I only got maybe 30% of the tokens back. The rest is lost. 7 days have passed.Plug support is - NONE.
I’ve tried to reclaim, but no tokens to reclaim. Please help.

Hello Hrvoje, did you use the Swap button in the Plug Wallet App to make the transaction?

Please try clicking the Swap button again in the Plug App. Then click “Haven’t received tokens? Try fallback,” select ICPSwap, and choose the trading pair for your failed transaction to retrieve your tokens.

If you have a Mac or PC now, you can also connect your Plug wallet directly to ICPSwap. On the Swap page(https://app.icpswap.com), select the trading pair for your failed transaction and withdraw your tokens.

Lastly, please join the ICPSwap Telegram group (Telegram: Contact @ICPSwap_Official), where we have admins ready to assist you. For personalized support, feel free to email us at contact@icpswap.org.