Please visit identity.ic0.app/self-service to see which identities have been used in the past, if they have a recovery phrase set-up and how many passkeys are registered.
Thereās also an export button on this page to share the content from the page with support at https://identitysupport.dfinity.org/hc/en-us/requests/new if more help is needed.
This depends on the hardware wallet implementation to support resident credentials.
For example having a quick look at the Ledger implementation that doesnāt have support yet and their issues, itās mentioned that this is ongoing work: Since years you're writing that you're working on resident credentials but not progress since 2023! Ā· Issue #104 Ā· LedgerHQ/app-security-key Ā· GitHub
The recommended alternative right now would be a YubiKey (ideally with latest 5.7 firmware).
Aha, i see only newer models have this feature. Resident credentials are a way to save the passkeys on the hardware wallet instead of windows/phone. Iām learning everyday and it seems i need to upgrade my hardware wallet. 
Thanks a lot, I think you are right, my problem, I think I forget what I did since thatās happened 5 years ago. I tried one and succeed.
What do you mean that by
What do you mean with this? How it could have be āreplacedā already ??
Why would someone have to use their recovery phrase? I mean was this something you guys expected or is because the migration has been going not according to your expectations
100% agree, I didnāt upgrade yet, Iām watching and reading all of your issues before i make it
Is there a way to change the name of IID v2 accounts? I have a few with the same name and I have no way to tell the difference since there are no more account numbers
Might help, i have not done it myself.
I think this page needs to be accessible from https://id.ai/, if it was I would not have needed to come to the forums and ask questions to complete my upgrade. Something like this would be great
Iām concerned about the UX and agree with others who have said essentially āif the devs are struggling with this, regular users will just give upā. The current process is confusing and stressful, and basic features like renaming or listing of accounts are missing. When I log out it returns me to the login screen but continues to show my account in the upper right as if Iām still logged in.
Iād focus on the user journey and really hold folks hands through the process. I have a number of friends who have created an account but donāt use IC dapps on a regular basis. If/when they come back, they are going to need their hand held through this process or they will just give up. The new flows work for new users, but casual existing users are really going to struggle
Thank you for the link sir!
You can find all the identity numbers at id.ai/self-service.
For now, you can workaround the renaming limitation by going through the upgrade flow again with the identity number(s) found in the link above. Keep in mind, to also rename the passkeys in your password manager, youāll need to either manually rename them there or create new ones and delete the old ones.
I meant with āreplacedā that the user himself had reset (changed) their recovery phrase at a later point after writing down the recovery phrase.
This means that the recovery phrase they had previously written down is invalidated, itās unfortunately a common issue that users have multiple phrases (current and multiple invalidated) written down after a few resets.
To clarify, the user has since been able to gain acces to their account (either through a valid recovery phrase or passkey).
I think this page needs to be accessible from https://id.ai/, if it was I would not have needed to come to the forums and ask questions to complete my upgrade. Something like this would be great
Actually thatās the Help link on the bottom right of the first upgrade modal 
This is currently the most efficient and least painful method to upgrade legacy Internet Identities while clearly seeing which ID belongs to what.
If you have legacy IDs lying around, this method is strongly recommended.
Go to:
1. https://id.ai/legacy
Remove all existing passkeys, assuming:
Add one new passkey only
legacy or the legacy ID numberMake sure this is the only passkey listed for that identity
Go to:
https://id.ai
Sign in ā Continue with passkey
Click Upgrade
Enter your legacy ID
Continue
(optional) Additional step remove all the unknown/duplicated passkeys(windows link guide) on windows
VoilĆ .
From testing, this appears to be the most reliable and least confusing way to upgrade.
On https://id.ai/legacy, the name you assign to a passkey is ignored at the OS level.
For example:
Suggested improvement:
Allow the system to automatically use the name set on id.ai/legacy instead of defaulting to āInternet Identityā.
When adding another device (for example, a phone):
You are only given two options:
Whatās missing is a third option that takes users directly to:
https://id.ai/activate#<secret_code>
This would solve a large number of onboarding and recovery issues.
Current workaround:
Click Use existing identity
Swipe or close the screen
You are then redirected to https://id.ai/activate#<secret_code>
Same behavior on desktop see video
This works, but feels accidental rather than intentional UX.
Final thoughts:
The upgrade process can be smooth, but currently relies too much on users discovering unintuitive flows.
A few small UX improvements would save users hours of frustration and reduce support overhead.
ahh gotcha, thanks for the clarification
Just want to say I think II v2 is great and I found it easy to upgrade. Thank you to the team for the hard work.
Question is, why Dfinity is perfect at doing complex stuff, with complex terminologies, flows, zero user friendly experiences, Iām starting to wonder if i made a good bet on this because onboarding users is completely different to how unicorns achieve mass adoption.
Overall perfection is only as strong as its weakest link. And even once youāve reached the best it can possibly be, new features along the way will inevitably be introduced, resetting the path until everything is refined and fine-tuned again for the next stage.
I would not worry, dfinity has one of the highest commitment standards I have ever seen.
ā10char edit post to reply instead of default msgā
So how can I remove old āinvalidā devices. That is a legitimate attack vector, even if the probability is minuscule.