The asset canister hosting the static website occasionally encounters an "Internal Server Error"

Developers
1

Hello,

We’ve been encountering occasional “Internal Server Error” issues on our website hosted in an asset canister.

Canister ID: pgjfa-tqaaa-aaaak-qauwq-cai
Domain: rubaru.app

Since the issue is sporadic, we haven’t been able to review the error logs. It seems similar to the issue described here: ICPSwap website displays 'Internal Server Error' – requesting assistance.

This problem has halted our user onboarding process, as Internet Identity authentication also routes through this website.

We appreciate your assistance in resolving this matter.

Thank you!

Error 1
Error 1900×1600 93.7 KB

UserReporting
UserReporting591×1280 50.5 KB

2

Hey @TusharGuptaMm

Sorry for the problems you are experiencing. It is most likely not an issue of the canister, but of the boundary nodes.

I am looking into it from our side and will report back once I find something.

1 Like
3

Thank you for your prompt response. I truly appreciate it!

4

Hey @TusharGuptaMm

The issue is with your DNS configuration for rubaru.app. Currently, you have “hardcoded” three IP addresses. However, one of the three IP addresses (147.75.108.42) is not a boundary node anymore. Hence, when users get directed to that address, they get the internal server error.

Ideally, you setup a CNAME / ALIAS / ANAME record for your domain instead of hardcoding a few IPs. If you DNS provider doesn’t support one of the three record types for apex domains, you should think about switching to a different provider (e.g., Cloudflare). You can find instructions here.

If you have any questions about how to go about it, just let me know!

2 Likes
5

Thank you for pointing out the root cause. Will give it a try.

FYI, we are using Godaddy!

6

And for the IPv6 addresses (AAAA), you have 2604:1380:45e1:a603:5000:cfff:feaf:ee86, which is also not a boundary node anymore.

1 Like
7

In that case, this section applies to you and I recommend to just switch to Cloudflare as explained in the docs.

1 Like
8

Sure! Will do that. Appreciate your timely help.

1 Like