ICPSwap lost tokens, no transaction report

@ICPSwap I need help with a transaction. Earlier today at about 8:43am CST, I made a swap of 53.993 ICP for 14,212.9 BURN token. The first time I tried the transaction it timed out, so I tried again. It gave me an error code (sorry but I didn’t think to take a screenshot), and my ICP had disappeared, but I did not receive any BURN tokens in return. I went to my “Claim” section on ICP Swap but it’s completely empty. My transaction history does not show the transaction for swapping ICP to BURN. I have also added the BURN token to my wallet but it doesn’t show up with any balance for the token. I’m wanting to know how to go about getting the BURN that I swapped my ICP for. Thank you very much. I have a screenshot if needed of the amount being swapped for before it tried to send the transaction through. It also has the time and date stamp to show I’m not trying to pull anyone’s leg. Help please :pray:

Hello Sir, Sorry for the inconvenience!

When your transaction fails, you can select the failed trading pair again, like Burn/ICP. The token balance will appear in your pool balance, and you can swap again (this time without needing to deposit, which will speed up the process). Of course, you can also withdraw your tokens at any time.

Lastly, please join the ICPSwap Telegram group (Telegram: Contact @ICPSwap_Official ), where we have admins ready to assist you. For personalized support, feel free to email us at contact@icpswap.org.

2 Likes

Important Notice: @ICPswap_MOD is NOT an official ICPSwap account!

1 Like

Thank you SO much, yall are AMAZING! :clap::clap::clap:

  • 8 year gang!
1 Like