Black Screen on the Internet Computer Browser Any Solutions?

[doveji]

Hi Everyone,

I have been experiencing a black screen issue while accessing DFINITY’s Internet Computer platform through my browser. Whenever I try to load certain apps or services hosted on the network, the page goes black and stays unresponsive.

I have made sure my browser is up to date and tried using different browsers, but the issue persists. Could this be related to something in the Internet Computer’s underlying infrastructure, or is it more likely to be a local issue?

Has anyone encountered something similar or found a workaround for this kind of problem?

[rbirkner]

Hello @doveji

I am sorry to hear that you are experiencing issues trying to access the IC. In order for us to investigate and try to find a remedy, it would be great if you could provide a bit more details:

• What was the site that you were trying to access? Do you see the same effect for all these sites:
  internetcomputer.org, oa7fk-maaaa-aaaam-abgka-cai.ic0.app, oa7fk-maaaa-aaaam-abgka-cai.raw.ic0.app, oa7fk-maaaa-aaaam-abgka-cai.icp0.io and oa7fk-maaaa-aaaam-abgka-cai.raw.icp0.io?
• When you try to load the page, can you open the developer tools of your browser and look at the requests in the networking pane. What do they show? Especially what is the remote address of the requests?