We need to talk about Plug Wallet Problems

Just wondering what is going on with the plug wallet? It has lots of problems, from sending assets to the NNS, to problems with NFT’s and also lack of a customer support system that is easily obtained online involving email addresses and developer information. I’ve heard and have experienced numerous problems using the Plug wallet from website sign-ins to transfering to other wallets; also how it is working differently on mobile phones as opposed to desktop computers. Just would like to know what’s goin on with Plug wallet as it is not user friendly and there are multiple complaints about it & how we need someone to address this situation as soon as possible.
Thanks.