# Unable to login my NNS

**URL:** <https://forum.dfinity.org/t/unable-to-login-my-nns/60141>\
**Category:** internet-identity\
**Created:** [November 20, 2025, 6:17pm UTC](https://forum.dfinity.org/t/unable-to-login-my-nns/60141 "2025-11-20T18:17:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![leel](https://avatars.discourse-cdn.com/v4/letter/l/ed655f/32.png) [@leel](https://forum.dfinity.org/u/leel)\
**Post date:** [November 20, 2025, 6:17pm UTC](https://forum.dfinity.org/t/unable-to-login-my-nns/60141/1 "2025-11-20T18:17:05Z")

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Hello guys, I’d appreciate help from anyone here to gain access to my account. I do check my ICP everyday on the NNS and normally I’d just click on my ID number and it will automatically log me in but last 2 days, it won’t log in automatically but I was asked to scan a QR code with another device which I did and then I had a message that there’s no matching passkey saved meanwhile I have my passkey saved for over a year (screenshots attached), my phone or NNS hasn’t been hacked because I’ll definitely get notification. So I tried to get access using my recovery phrase and I got error message in the screenshot attached below. I have asked for assistance from dfinity and I keep getting same automated email from one Adam Angelo, which is not helpful. I have invested in $ICP since last 2021 and this depressing to me this is happening. Please if you can help me. I wrote my recovery phrase in a safe place and took a screenshot as backup. I have gone extra mile to contact apple support and they assured my account is not hacked or compromised. Some please help me, it’s taken me 4 years to get my account to this level and it sucks to feel this way for nothing I did. Thank you and God bless y’all 😭

 ![IMG_0327](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/e/4/e4a94aff7fdfcc5b51021a0bc2f0ba3373c838f8.jpeg)

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**Author:** ![codecustard](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/codecustard/32/36555_2.png) [@codecustard](https://forum.dfinity.org/u/codecustard)\
**Post date:** [November 21, 2025, 1:25pm UTC](https://forum.dfinity.org/t/unable-to-login-my-nns/60141/2 "2025-11-21T13:25:45Z")

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Did u use your identity number to login or no