# Nns login issue- shown internal server error **URL:** \ **Category:** Developers\ **Tags:** nns\ **Created:** [May 13, 2024, 11:20am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693 "2024-05-13T11:20:22Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anon68832392](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@anon68832392](https://forum.dfinity.org/u/anon68832392)\ **Post date:** [May 13, 2024, 11:20am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/1 "2024-05-13T11:20:22Z")
![image](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/a/3/a36e8f58815543917e80c963ac32cf7a35298632.png) What is wrong with nns, can the technical guy fix this? ---
**Author:** ![Vivienne](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/vivienne/32/29170_2.png) [@Vivienne](https://forum.dfinity.org/u/Vivienne)\ **Post date:** [May 13, 2024, 11:27am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/2 "2024-05-13T11:27:50Z")
Thanks for the report, the team is taking a look ---
**Author:** ![Vivienne](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/vivienne/32/29170_2.png) [@Vivienne](https://forum.dfinity.org/u/Vivienne)\ **Post date:** [May 13, 2024, 11:38am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/3 "2024-05-13T11:38:41Z")
> **[Internet Identity offline](https://status.internetcomputer.org/incidents/79gx2q81y90h)** > > InternetComputer's Status Page - Internet Identity offline. ---
**Author:** ![Juna](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/juna/32/9030_2.png) [@Juna](https://forum.dfinity.org/u/Juna)\ **Post date:** [May 13, 2024, 11:49am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/4 "2024-05-13T11:49:33Z")
I have the same trouble. ---
**Author:** ![Vivienne](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/vivienne/32/29170_2.png) [@Vivienne](https://forum.dfinity.org/u/Vivienne)\ **Post date:** [May 13, 2024, 11:55am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/5 "2024-05-13T11:55:14Z")
> [@Subnet uzr34 outage during replica rollout, affecting Internet Identity](https://forum.dfinity.org/t/subnet-uzr34-outage-during-replica-rollout-affecting-internet-identity/30696): > > Dear IC community: During this week’s rollout of the latest replica version, we experienced a problem with subnet uzr34. At this point, II and the exchange rate canister (XRC) are affected. We are working to resolve the issue shortly — please be patient and keep checking [this page](https://status.internetcomputer.org/incidents/79gx2q81y90h) for more information as the situation develops. Thanks. ---
**Author:** ![willguest](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/willguest/32/5330_2.png) [@willguest](https://forum.dfinity.org/u/willguest)\ **Post date:** [May 13, 2024, 1:32pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/6 "2024-05-13T13:32:31Z")
Some cursory investigations: On May 13th, 2024, at 11:37, the Internet Identity went down, along with its entire subnet: **Subnet** Id: [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe?nd-s=100) The subnet contains 5 canisters. At the time of the outage, they collectively hold 10.8 GiB of state information and the block height is 44,958,403. | **ID & Name** | **ID & Name** | **Controllers** | **Subnet ID** | **Module Hash** | | --- | --- | --- | --- | --- | | [**NNS Internet Identity**](https://dashboard.internetcomputer.org/canister/rdmx6-jaaaa-aaaaa-aaadq-cai) | rdmx6-jaaaa-aaaaa-aaadq-cai | [NNS Root](https://dashboard.internetcomputer.org/canister/r7inp-6aaaa-aaaaa-aaabq-cai) | [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe) | 20103f72d31f20fb08e1fa3c50778c25c7a2dc115c92981f4bb54e61cd9f4538 | | “Canister” | [uc7f6-kaaaa-aaaaq-qaaaa-cai](https://dashboard.internetcomputer.org/canister/uc7f6-kaaaa-aaaaq-qaaaa-cai) | [NNS Internet Identity](https://dashboard.internetcomputer.org/canister/rdmx6-jaaaa-aaaaa-aaadq-cai) | [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe) | 3c789fe8a257917c2a7ffee5cc9515fa108a631a394a525f2057811f48fc98f5 | | [**Exchange Rate**](https://dashboard.internetcomputer.org/canister/uf6dk-hyaaa-aaaaq-qaaaq-cai) | [uf6dk-hyaaa-aaaaq-qaaaq-cai](https://dashboard.internetcomputer.org/canister/uf6dk-hyaaa-aaaaq-qaaaq-cai) | [NNS Root](https://dashboard.internetcomputer.org/canister/r7inp-6aaaa-aaaaa-aaabq-cai) | [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe) | dcc42fd617ce8382a28941678b6299cc4c23f1bfc29bfb1eec517e1e84b9128a | | [**Cycles Ledger Index**](https://dashboard.internetcomputer.org/canister/ul4oc-4iaaa-aaaaq-qaabq-cai) | [ul4oc-4iaaa-aaaaq-qaabq-cai](https://dashboard.internetcomputer.org/canister/ul4oc-4iaaa-aaaaq-qaabq-cai) | b6f5g-tu…by-fae | [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe) | b804edfe58b37032a009ec21aeeb8527087eec8c25c26c12636a41139d517054 | | [**Cycles Ledger**](https://dashboard.internetcomputer.org/canister/um5iw-rqaaa-aaaaq-qaaba-cai) | [um5iw-rqaaa-aaaaq-qaaba-cai](https://dashboard.internetcomputer.org/canister/um5iw-rqaaa-aaaaq-qaaba-cai) | b6f5g-tu…by-fae | [uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe](https://dashboard.internetcomputer.org/subnet/uzr34-akd3s-xrdag-3ql62-ocgoh-ld2ao-tamcv-54e7j-krwgb-2gm4z-oqe) | d7ef61a1aaa13177a0bb3b17fe855c30f00171de0dc946cc463c9f1c4d835a89 | **Two of these canisters provide information about their upgrades (on the dashboard):** **Exchange Rate Canister Upgrades (showing all 6 items)** | **Proposal ID** | **Module Hash** | **Date Executed** | | --- | --- | --- | | [129034](https://dashboard.internetcomputer.org/proposal/129034) | dcc42fd617ce8382a28941678b6299cc4c23f1bfc29bfb1eec517e1e84b9128a | 2024-04-08, 13:02:40 UTC | | [127671](https://dashboard.internetcomputer.org/proposal/127671) | 4bfbaa72726f0395383bf5241e77516c3e1b727da04484e728d8e496e24be569 | 2024-02-05, 14:02:50 UTC | | [127097](https://dashboard.internetcomputer.org/proposal/127097) | 785ad7825857116528fe17d2b286b488bff6a533999d8e46d505f85f3c46bc3f | 2024-01-22, 16:30:04 UTC | | [126300](https://dashboard.internetcomputer.org/proposal/126300) | fe91ed906ba7f7b3ac506680d68ab50fc815dba5718154539fe9df032e222553 | 2023-12-04, 14:49:57 UTC | | [126130](https://dashboard.internetcomputer.org/proposal/126130) | 45e306e083590365adef0feca43b1f1bc13e8ab8da7b1547800317a6f0e441ef | 2023-11-28, 18:59:44 UTC | | [123717](https://dashboard.internetcomputer.org/proposal/123717) | 513bd326c827881278810c09327573a95aac84976a9a97c769847179223ffc27 | 2023-07-24, 14:24:32 UTC | **NNS Internet Identity Canister Upgrades (showing most recent 6 of 114 items)** | **Proposal ID** | **Module Hash** | **Date Executed** | | --- | --- | --- | | [129486](https://dashboard.internetcomputer.org/proposal/129486) | 20103f72d31f20fb08e1fa3c50778c25c7a2dc115c92981f4bb54e61cd9f4538 | 2024-04-29, 12:23:14 UTC | | [129098](https://dashboard.internetcomputer.org/proposal/129098) | 1dcbf01453de8e7690bf9de2029f3e1993dbfd11e7ca49a9f87606bbef2da135 | 2024-04-16, 09:38:26 UTC | | [129087](https://dashboard.internetcomputer.org/proposal/129087) | aea0f5a35c7950da7c1a30f4665cb9789350a7ebf5792b6a7c423d2f3f5bc824 | 2024-04-15, 08:07:59 UTC | | [129083](https://dashboard.internetcomputer.org/proposal/129083) | 93f7d87eee96cdf01e32e6144020ef87ecb44fc6d424632811fba8b87c28feea | 2024-04-15, 07:44:16 UTC | | [129031](https://dashboard.internetcomputer.org/proposal/129031) | a191b5cd0423223f08218b46c40b88850cc087ac985a88b7c5232ddcaf8bbfd3 | 2024-04-08, 08:18:23 UTC | | [128769](https://dashboard.internetcomputer.org/proposal/128769) | c3c6c9d6687dc6054b7dfa4ce2a91127fd4d60b14ee305a121a83d340da30c48 | 2024-03-25, 10:33:28 UTC | | … | … | … | ---
**Author:** ![ajismyid](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/ajismyid/32/1291_2.png) [@ajismyid](https://forum.dfinity.org/u/ajismyid)\ **Post date:** [May 13, 2024, 1:42pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/7 "2024-05-13T13:42:06Z")
How does ICP update a canister that’s causing an error with internet identity through NNS governance voting, if the error prevents voters from accessing their NNS accounts to cast their votes? ---
**Author:** ![willguest](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/willguest/32/5330_2.png) [@willguest](https://forum.dfinity.org/u/willguest)\ **Post date:** [May 13, 2024, 1:46pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/8 "2024-05-13T13:46:35Z")
Neither of the two shown above (NNS identity and XRC) show any updates made during May, so I am assuming the error relates to one of the others. So the options are Cycles Ledger, Cycles Index, or “unnamed”, which is my best guess for the source, either because it isn’t meant to be unnamed, or because it is. ---
**Author:** ![Vivienne](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/vivienne/32/29170_2.png) [@Vivienne](https://forum.dfinity.org/u/Vivienne)\ **Post date:** [May 14, 2024, 7:47am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/9 "2024-05-14T07:47:39Z")
> [@ajismyid](#): > > How does ICP update a canister that’s causing an error with internet identity through NNS governance voting, if the error prevents voters from accessing their NNS accounts to cast their votes? Most of the big, original neurons are actually mainly controlled by CLI tools like [quill](https://github.com/dfinity/quill). And even if your neuron is held by your NNS dapp principal, you can still add a quill-controlled identity as a hotkey so you can vote from the console as well. The third avenue is by following a CLI-controlled neuron > [@willguest](#): > > Neither of the two shown above (NNS identity and XRC) show any updates made during May, so I am assuming the error relates to one of the others. It was actually the subnet, not a specific canister. There’s also info over here: [Proposal to elect new release rc--2024-05-09\_23-02 - #6 by Lorimer](https://forum.dfinity.org/t/proposal-to-elect-new-release-rc-2024-05-09-23-02/30606/6) ---
**Author:** ![Agnostic](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@Agnostic](https://forum.dfinity.org/u/Agnostic)\ **Post date:** [May 15, 2024, 1:28pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/10 "2024-05-15T13:28:02Z")
For what it’s worth, I was able to login into the NNS around the time this error was reported. So whatever this problem was, it did not affect the entire ICP system. ---
**Author:** ![Lorimer](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/lorimer/32/17601_2.png) [@Lorimer](https://forum.dfinity.org/u/Lorimer)\ **Post date:** [May 19, 2024, 8:00am UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/11 "2024-05-19T08:00:26Z")
Further information now available as a post-mortem report - [Post Mortem: Subnet uzr34 failed upgrade process on May 13, 2024](https://forum.dfinity.org/t/post-mortem-subnet-uzr34-failed-upgrade-process-on-may-13-2024/30895/1) Thanks Dfinity 😊 ---
**Author:** ![Lorimer](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/lorimer/32/17601_2.png) [@Lorimer](https://forum.dfinity.org/u/Lorimer)\ **Post date:** [June 14, 2024, 5:08pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/13 "2024-06-14T17:08:18Z")
I get an Internal Server Error when visiting any NNS page at the moment ---
**Author:** ![Jdcv97](https://avatars.discourse-cdn.com/v4/letter/j/b4bc9f/32.png) [@Jdcv97](https://forum.dfinity.org/u/Jdcv97)\ **Post date:** [June 14, 2024, 5:41pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/14 "2024-06-14T17:41:17Z")
![IMG_7004](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/6/e/6e09335722c5cd98b4747e2aae2109d8dce15d51.png) ![IMG_7003](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/d/0/d096beb4ffbf5aed80ddd090369ecbf2835c2b81.png) I’m worried wtf is happening, I can’t access my funds on the nns where i have everything. Transactions not working according to the dashboard ---
**Author:** ![jokerswild](https://avatars.discourse-cdn.com/v4/letter/j/9fc29f/32.png) [@jokerswild](https://forum.dfinity.org/u/jokerswild)\ **Post date:** [June 14, 2024, 5:58pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/15 "2024-06-14T17:58:30Z")
There’s nothing to worry about. I’m sure Dfinity is on top of the issue whatever it may be. Just check back later or tomorrow. They’ll fix it. ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [June 14, 2024, 6:19pm UTC](https://forum.dfinity.org/t/nns-login-issue-shown-internal-server-error/30693/16 "2024-06-14T18:19:18Z")
Cross-posting here as it seems related: > [@NNS Dapp not loading - Internal server error](https://forum.dfinity.org/t/nns-dapp-not-loading-internal-server-error/31946/13): > > I’m totally out of the loop, but I noticed some internal threads. Therefore, just in case it’s unclear and as I do not notice an other posts, just wanted to mention that the team is aware of it and is looking into it. Status to track point_right [https://status.internetcomputer.org/](https://status.internetcomputer.org/)