I did like two weeks ago but never received any answer.
Sorry to hear about that. Let me look into it. I’ll ask if there any unresponded tickets.
I got an answer now, thank you. Apparently shipping expenses are to high so orders have been put on hold, mine was one of them.
Glad to hear that. I apologize for the delay responding. The support team is swamped, but we will try to do better.
Is the Netherlands one of those problem countries? That’s where I’m located…
Pick “general”. It will get to the right person.
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I recommend you Submit ticket anyways so they can look into your particular case.
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Assume your order got mixed up in the last batch. Based on last convo with FedEx, we’re hopeful this will get resolved soon.
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Update 
: FedEx will start sending out the remaining batch of swag next week… thanks to everyone for your patience. Sincerely hope these awesome Ts make it to our loyal community members!
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Update : Got triple confirmation from FedEx all remaining orders were shipped out on Feb 4 (Fri). This will be their last attempt, so if you’re in a hard to reach spot… apologies in advance. May the swag odds be in your favor 
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I have not received it so far and i‘m definitely not at a hard to reach spot. I‘m in the agglomeration of Zug and Lucerne.
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Sending good vibes in hopes FedEx finds you
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@CashBowie @diegop
A week is already over again and I have not received a shirt. So it seems, I just won‘t get one. For me this is very disappointing cause I have always supported the project for a couple years now and there is more sacrifice than joy or benefit. And now I‘m not even get a promised shirt, although I‘ve watched the whole genesis event signed up for the shirt and waited more than half a year, I‘m just told, „yes sorry, but we actually 0 care for the community and its members“.
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Bummer… send me an email with your name and mailing address [used for FedEx], and we’ll ping FedEx
Out-dated… see below
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For those that have NOT received their swag orders, please reach out to: askjack@nadel.com
They are connected to FedEx, so will have the best visibility on state of 
s
If you need help, we’re monitoring this thread, so flag me
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A month back Michael forwarded my request email to askjack@nadel.com. That was the last time I heard from anyone… 
Did our vendor not share status of your ? 
No, unfortunately they did not. 
So what should I do now? I can try to harass them a bit more. CoinList is also ignoring me with my legal ICP claim already for 5 months. Dfinity sure knows how to pick its partners.