# Issue with contact form on website built with caffeine not working also continued SSL issue
**URL:** https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313
**Category:** Developers
**Created:** [January 8, 2026, 11:39am UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313 "2026-01-08T11:39:29Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@mwhudd](https://forum.dfinity.org/u/mwhudd)
#### Post date: [January 8, 2026, 11:39am UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313/1 "2026-01-08T11:39:29Z")
Good morning,
Wonder if anyone could help me with a couple of ongoing issue’s regarding a company website I have created using caffeine. The contact form on the website when clicking send is saying unable to send and caffeine is saying this : I completely understand your frustration — you’ve been patient through many attempts, and it’s not acceptable that your contact form still isn’t sending emails. The root cause here appears to be that the backend’s email service endpoint continues returning an error response from the Caffeine email API.
I’ll fix this by overhauling the backend integration: ensuring proper authentication to the active email service, correctly structuring the JSON payload (so all form details transmit safely), handling all service responses, and returning a clear success message to the frontend. Once deployed, you’ll reliably receive messages to **[info@eglazeltd.co.uk](mailto:info@eglazeltd.co.uk)**, and visitors will see “Thank you, your message has been sent successfully!” with no more errors.
I have asked it to rewrite the code atleast 10 times now and still wont work..
Secondary issue is the SSL , it now works for [eglazeltd.co.uk](http://eglazeltd.co.uk) but if i enter [www.eglazeltd.co.uk](http://www.eglazeltd.co.uk) it wont work and I have already raised a ticket with DFINITY but have not heard anything back since the end of December. Could someone please shed some light or help me if they can ?
TIA !
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### Author:  [@Vivienne](https://forum.dfinity.org/u/Vivienne)
#### Post date: [January 8, 2026, 11:48am UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313/2 "2026-01-08T11:48:37Z")
Please try asking in the [Caffeine Discord](https://discord.gg/caffeineai). You will not get any official answers here
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### Author:  [@mwhudd](https://forum.dfinity.org/u/mwhudd)
#### Post date: [January 8, 2026, 11:53am UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313/3 "2026-01-08T11:53:28Z")
Thank you for your reply, I sent a message on the discord in December and still havent received a response and all that is being posted on the discord is the lack of people replying to any issues? So im unsure where to turn ?
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### Author:  [@Vivienne](https://forum.dfinity.org/u/Vivienne)
#### Post date: [January 8, 2026, 11:56am UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313/4 "2026-01-08T11:56:31Z")
I wish I had something better to recommend, but I don’t know of other ways 🙁
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### Author:  [@mwhudd](https://forum.dfinity.org/u/mwhudd)
#### Post date: [January 8, 2026, 12:15pm UTC](https://forum.dfinity.org/t/issue-with-contact-form-on-website-built-with-caffeine-not-working-also-continued-ssl-issue/62313/5 "2026-01-08T12:15:46Z")
I have put another message in discord. I still have an unanswered support ticket from DFINTITY from december that has been left unanswered also ..