# Issue logging into nns **URL:** \ **Category:** internet-identity\ **Created:** [December 18, 2023, 10:31pm UTC](https://forum.dfinity.org/t/issue-logging-into-nns/25696 "2023-12-18T22:31:43Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![mateostyle](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@mateostyle](https://forum.dfinity.org/u/mateostyle)\ **Post date:** [December 18, 2023, 10:31pm UTC](https://forum.dfinity.org/t/issue-logging-into-nns/25696/1 "2023-12-18T22:31:43Z")
When logging in as I’ve done over last two years from iPhone (with latest updates), the nns now asks to use FaceID, I select yes which then generates “Unable to sign in. The operation cannot be completed”. I am able to use other sign in methods such as hitting “lost access” and then using the recovery phrase but I cannot restore the functionality to use the faceID. When I try to log in using “Use Existing → Continue with another device”the error is generated “Duplicate Passkey Credential. This passkey has already been added to your Internet Identity. Try signing in directly”. Previously, on any login in issues, I would just add a new device (add phone again with new device name) under the anchor and then gain access. Not sure how to resolve this current issue. I was able to set up a new internet identity anchor and login with faceID on the phone - I just cannot get the primary anchor to work. Appreciate any help to get the phone registered again with my internet identity for trouble free login. ---
**Author:** ![frederikrothenberger](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/frederikrothenberger/32/3826_2.png) [@frederikrothenberger](https://forum.dfinity.org/u/frederikrothenberger)\ **Post date:** [December 19, 2023, 8:37am UTC](https://forum.dfinity.org/t/issue-logging-into-nns/25696/2 "2023-12-19T08:37:34Z")
Hi @mateostyle If I understand correctly, then you now have 1 passkey and 1 recovery phrase? Apparently, WebAuthn reports back that the passkey is still usable, hence the following error: > Duplicate Passkey Credential. This passkey has already been added to your Internet Identity. Try signing in directly So, please do the following: 1. Recover using the recovery phrase 2. **Skip** adding a new passkey 3. You should now see the account overview (i.e. a page similar to [this one](https://dfinity.github.io/internet-identity/displayManage/)) 4. Remove the existing passkey. You can do so by pressing the 3 dots next to the passkey. **Important** : Do not change / reset the recovery phrase. In this phase it will be your only means of getting access to that identity. 5. Now add a new Passkey by pressing “Add new Passkey” 6. Click “or add FIDO Hardware” and complete the prompt using FaceID This process completely removes the passkey and replaces it with a newly created one, thus sidestepping the “Duplicate Passkey” error. Hopefully, this resolves the issue. Sorry for the inconvenience. Please let me know if you need further assistance. ---
**Author:** ![Icebergtec](https://avatars.discourse-cdn.com/v4/letter/i/71e660/32.png) [@Icebergtec](https://forum.dfinity.org/u/Icebergtec)\ **Post date:** [December 27, 2023, 2:22am UTC](https://forum.dfinity.org/t/issue-logging-into-nns/25696/3 "2023-12-27T02:22:28Z")
After creating my account yesterday, I chose my phone as my device for the passkey. It worked on the initial login. I proceeded to move my ICP from wallet into my NNS account. However l, while exploring the site, my session abruptly “timedout” and closed. Ever since, I have not been able to log back into my account where I now have all of my ICPs. When I try to connect, my phone is initiated but it doesn’t connect. I have only my identity ID, no pass phrase. I created another passkey just to see if that resolved the issue, but to no avail. I need help badly if anyone can guide or assist, please. I have attached the error messages. Thanks in advance. FYI - I am using a Samsung Android device ![1001180137](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/2X/6/669d4c136731945622ead848949dc47d72cfddd6.jpeg) ![1001180238](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/2X/5/5915f0e09f7adf8eb860f0f6ec17b3ace6b3ad3f.jpeg)