# Can't log into my ICP Neuron — any ideas how to fix this? **URL:** \ **Category:** internet-identity\ **Created:** [May 11, 2026, 6:18pm UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602 "2026-05-11T18:18:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![labolu-sketch](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/labolu-sketch/32/38539_2.png) [@labolu-sketch](https://forum.dfinity.org/u/labolu-sketch)\ **Post date:** [May 11, 2026, 6:18pm UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/1 "2026-05-11T18:18:13Z")
I used to just log into this system with the password on my computer, but after the redesign I have no clue how to get in. I never needed to enter an account before, so there’s no Google or Apple login tied to it, and I don’t remember having any account at all. All I’ve got is the private key I saved back then. Can you help me figure out how to get back into my account? ![截屏2026-05-09 18.13.40](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/f/8/f84d79a4b90d8abd6cadb56398904516e50a732d.jpeg) ![截屏2026-05-09 18.13.54](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/3/8/38d688129c47f246c6f1985e60917be8e20937e3.png) ---
**Author:** ![vavram](https://avatars.discourse-cdn.com/v4/letter/v/5e9695/32.png) [@vavram](https://forum.dfinity.org/u/vavram)\ **Post date:** [May 11, 2026, 6:34pm UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/2 "2026-05-11T18:34:45Z")
If you still have your “private key” aka recovery phrase you can go to the [II recovery page](https://id.ai/recovery) and enter your key/phrase to recover your Internet Identity: ![image](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/f/b/fbfa92a7523994beafc771040033f80781b49013.png) ---
**Author:** ![sea-snake](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/sea-snake/32/7243_2.png) [@sea-snake](https://forum.dfinity.org/u/sea-snake)\ **Post date:** [May 11, 2026, 7:40pm UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/3 "2026-05-11T19:40:03Z")
Can confirm that `id.ai/recovery` is indeed the correct page to regain access if you have a recovery phrase. ---
**Author:** ![labolu-sketch](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/labolu-sketch/32/38539_2.png) [@labolu-sketch](https://forum.dfinity.org/u/labolu-sketch)\ **Post date:** [May 12, 2026, 6:06am UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/4 "2026-05-12T06:06:00Z")
I entered my private key correctly and the system recognized my identity. But after it asked me to enter a new name, this error page popped up and I still can’t get in. Why is this happening? Would really appreciate your help. ![截屏2026-05-09 18.41.10](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/8/b/8bb61530ed2c10cf384faeee82d2872d305f8c7d.png) ---
**Author:** ![labolu-sketch](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/labolu-sketch/32/38539_2.png) [@labolu-sketch](https://forum.dfinity.org/u/labolu-sketch)\ **Post date:** [May 12, 2026, 6:06am UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/5 "2026-05-12T06:06:46Z")
> [@labolu-sketch](#): > > I entered my private key correctly and the system recognized my identity. But after it asked me to enter a new name, this error page popped up and I still can’t get in. Why is this happening? Would really appreciate your help. ![截屏2026-05-09 18.41.10](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/3X/8/b/8bb61530ed2c10cf384faeee82d2872d305f8c7d.png) ---
**Author:** ![sea-snake](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/sea-snake/32/7243_2.png) [@sea-snake](https://forum.dfinity.org/u/sea-snake)\ **Post date:** [May 12, 2026, 8:50am UTC](https://forum.dfinity.org/t/cant-log-into-my-icp-neuron-any-ideas-how-to-fix-this/68602/6 "2026-05-12T08:50:21Z")
Make sure your system time is set correctly, it likely off by a few minutes or more.