# Cant access my NNS wallet **URL:** \ **Category:** internet-identity\ **Tags:** nns\ **Created:** [October 3, 2023, 5:47pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485 "2023-10-03T17:47:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 5:47pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/1 "2023-10-03T17:47:04Z")
hi guys my lap got updated and time got changed… so when i tried to access my nns wallet it did not opened ( i realised it later due to time change), so i cleared cookies and i couldnt acces my wallet now, i didnt saved my seed phrase my bad… is there anyway i can get it back? i have only anchor with me ( i use laptop password normally for entering ) Clearing cookies does it ? or seed is stored somewhere in laptop locally ? i have around 5.3DKP and some $CHAT $ICP staked in it , probably worth $11k total currently(its too much money for me to loose) someone please help And also it would be better if we shown seed phrase at the time of identity creation, i thought anchor is enough for accessing and got to know now the there will be seed but im familiar with ETH wallets ![Screenshot (106)](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/2X/9/967840e80203ed3a3e09255b8cdc3287cee761c7.jpeg) ---
**Author:** ![diegop](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/diegop/32/569_2.png) [@diegop](https://forum.dfinity.org/u/diegop)\ **Post date:** [October 3, 2023, 6:02pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/2 "2023-10-03T18:02:25Z")
Hi there, let me pass this to folks who know more than me. ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:10pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/3 "2023-10-03T18:10:17Z")
thanks for the help, hope its get resolved ---
**Author:** ![dskloet](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/dskloet/32/10783_2.png) [@dskloet](https://forum.dfinity.org/u/dskloet)\ **Post date:** [October 3, 2023, 6:14pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/4 "2023-10-03T18:14:52Z")
Is the screenshot from before or after clearing your cookies? After entering your anchor, how do you normally identify yourself? Do you touch a fingerprint sensor or something? Can you try a different browser? Can you try incognito mode of Chrome? Can you try restarting your computer? ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:24pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/5 "2023-10-03T18:24:47Z")
Did you create your identity with or without Passkey? ![Capture d’écran 2023-10-03 à 20.23.53](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/2X/7/72f45ff7d8f021cbbaed8f71c6cb67b95dbb86cf.jpeg) ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:25pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/6 "2023-10-03T18:25:05Z")
> [@dskloet](#): > > try restarting your computer? ![Screenshot (107)](https://us1.discourse-cdn.com/flex023/uploads/dfn/original/2X/4/4362ac0b7fca80a6c74edeed01da74f56bd8d784.jpeg) ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:25pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/7 "2023-10-03T18:25:57Z")
i think using passkey ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:27pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/8 "2023-10-03T18:27:23Z")
1.after clearing cookies 2. it shows to enter 4 digit pin 3. tried but same happened 4. yeah same happened 5.tried didnt worked ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:29pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/9 "2023-10-03T18:29:25Z")
ahh, i remember i didnt used passkey ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:29pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/10 "2023-10-03T18:29:27Z")
> [@Amareswar8](#): > > i think using passkey Which biometric method did you use? Finger print or external device or else? You are trying with the same browser (Brave) as you used to sign-in? You are also trying nns.ic0.app and not [nns.internetcomputer.org](http://nns.internetcomputer.org) right? ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:30pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/11 "2023-10-03T18:30:02Z")
> [@Amareswar8](#): > > ahh, i remember i didnt used passkey That’s the problem!!! Update: passkey was used [Cant access my NNS wallet - #26 by maria](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/26) ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:30pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/12 "2023-10-03T18:30:33Z")
> [@peterparker](#): > > h the same browser (Brave) as you used t I used system PIN yeah i always use Brave yes nns.ic0.app is the website i use ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:31pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/13 "2023-10-03T18:31:03Z")
> [@peterparker](#): > > That’s the problem!!! ohh then we cant retrieve? ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:31pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/14 "2023-10-03T18:31:16Z")
> [@Amareswar8](#): > > ahh, i remember i didnt used passkey As you cleared your cookies and did not save any seed phrase, I think unfortunatelly there is no chance to retrieve the identity. I’ll forward this to my colleagues so that someonce can confirm or not. ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:33pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/16 "2023-10-03T18:33:29Z")
> [@Amareswar8](#): > > what if i created passkey , as im not 100% sure then maybe these questions above might help: [Cant access my NNS wallet - #10 by peterparker](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/10) ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:38pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/17 "2023-10-03T18:38:11Z")
> [@peterparker](#): > > ng with the same browser (Brave) as yo ahh,okay seems i didnt not notice when i created account as i didnt thought i would be using this wallet to hold assets, but somehow i used to it and held tokens, now everything gone, thanks for the help peter i have ANCHOR and know wallet address is there anyway i can get my tokens by passing any proposal or something kinda stuff ---
**Author:** ![peterparker](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@peterparker](https://forum.dfinity.org/u/peterparker)\ **Post date:** [October 3, 2023, 6:39pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/18 "2023-10-03T18:39:40Z")
> [@Amareswar8](#): > > my lap got updated and time got changed… so when i tried to access my nns wallet it did not opened ( i realised it later due to time change), so i cleared cookies and i couldnt acces my wallet now I’m not sure exactly how and if possible, so I forwarded your question internally to my colleagues. ---
**Author:** ![Amareswar8](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/amareswar8/32/13105_2.png) [@Amareswar8](https://forum.dfinity.org/u/Amareswar8)\ **Post date:** [October 3, 2023, 6:40pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/19 "2023-10-03T18:40:34Z")
> [@peterparker](#): > > ur question internally to my thanks buddy, thanks for your time and effort ---
**Author:** ![dskloet](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/dskloet/32/10783_2.png) [@dskloet](https://forum.dfinity.org/u/dskloet)\ **Post date:** [October 3, 2023, 7:01pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/20 "2023-10-03T19:01:48Z")
When approximately did you first create this Anchor? 1 week ago? 1 month ago? 1 year ago? ---
**Author:** ![maria](https://sea1.discourse-cdn.com/flex023/user_avatar/forum.dfinity.org/maria/32/4084_2.png) [@maria](https://forum.dfinity.org/u/maria)\ **Post date:** [October 3, 2023, 7:10pm UTC](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485/21 "2023-10-03T19:10:31Z")
was about to ask the same as David dK: we only launched non-passkey feature 2 weeks ago. if you created your anchor earlier than that then you definitely created a passkey also it may well be that you used your device pin instead of biometrics to unlock the passkey usage. also what OS and Brave versions are you using? [Next page](https://forum.dfinity.org/t/cant-access-my-nns-wallet/23485.md?page=2)